Domain 4 — AI Applications & Automation
1
AI Conversational Systems (Voice & Chat)
Deploy AI agents for customer service, internal assistance, and operational support.
2
AI Workflow Automation
Use AI to automate business workflows, decision routing, and operational processes.
3
Integration & Automation Layer (iPaaS / APIs)
Connect AI systems with enterprise applications so AI can act on data and trigger workflows.
4
Agent Orchestration & Control Plane
Manage multi-step AI agents, permissions, tools, and task boundaries.
5
Human-in-the-Loop Oversight
Implement approval workflows, escalation paths, and monitoring for high-impact AI decisions.
