Frequently Asked Questions (FAQ)
Browse our FAQs to find clear and concise answers to common inquiries.
Do you sell my personal information?
No. We do not sell, rent, or trade your personal information to third parties for monetary or marketing purposes.
Do you use my data to train AI systems?
Yes, in certain cases. Data from interactions may be used to improve, test, and optimize our AI systems. Where required by law, we provide opt-out options.
Is my data shared with third parties?
We only share data with trusted service providers (such as CRM, hosting, analytics, and communication tools) under strict confidentiality agreements. We do not allow them to use your data for their own purposes.
How long do you keep my data?
We retain data only as long as necessary for business, legal, and operational purposes. Retention periods vary depending on the type of data and its usage.
Can I request deletion of my data?
Yes. You may request deletion of your personal data at any time, subject to legal or contractual obligations that may require us to retain certain records.
How is my data protected?
We use industry-standard security measures, including access controls, encryption where appropriate, monitoring systems, and secure infrastructure practices.
Do you use cookies?
Yes. We use cookies and similar tracking technologies to improve site functionality, analyze usage, and enhance user experience. You may disable cookies in your browser settings.
What happens when I interact with your AI chat system?
Your interactions may be stored, processed, and analyzed to improve system performance, accuracy, and user experience. Conversations may be logged for quality and safety purposes.
Can I opt out of data collection?
You may limit certain types of data collection through browser settings, cookie controls, or by contacting us directly. Some data is required for the service to function properly.
Who do I contact about privacy concerns?
You may contact us anytime at info@tlic.com for privacy-related questions, requests, or concerns.