Privacy Policy
Your privacy matters—see how we keep your information safe.
Privacy Policy
- Effective Date: April 1, 2026
- Company: Soveraign Solutions
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Introduction
Soveraign Solutions (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable United States data protection and privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable state privacy laws where relevant. This Privacy Policy explains, in detail, how we collect, use, disclose, store, and safeguard your information when you visit our website, interact with our systems (including AI-powered tools), or engage with our services. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.2
Scope
This Privacy Policy applies to:
- Visitors to our website
- Clients and prospective clients
- Users interacting with our AI chat systems and live support tools
- Individuals engaging with our marketing, communications, or digital platforms
This policy applies regardless of the device or method used to access our services.
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Categories of Information We Collect
a. Personal Information We may collect the following categories of personal information:- Identifiers: name, email address, phone number, IP address
- Business information: company name, job title, organization details
- Commercial data: services requested, purchased, or inquired about
- Communication data: messages, inquiries, support tickets, feedback
b. Automatically Collected Data
We automatically collect certain information through standard web technologies, including:
- Device information (hardware model, operating system, browser type)
- Usage data (pages visited, time spent, clickstream behavior)
- Network and connection data (IP address, ISP, approximate location)
- Referring and exit URLs
c. AI and Communication Data
When interacting with our AI agents or live chat systems, we may collect and process:
- Chat transcripts and conversation logs
- User inputs and system-generated responses
- Interaction timing, engagement metrics, and behavioral signals
This data may be used for service improvement, quality assurance, and AI model optimization.
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Sources of Information
We collect information from the following sources:- Directly from you (forms, chats, communications)
- Automatically through your use of our website
- From third-party integrations (e.g., CRM systems, analytics tools)
- From business partners or service providers where applicable
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Purpose of Data Processing
We collect information from the following sources:- Providing, operating, and maintaining our services
- Responding to inquiries and delivering customer support
- Personalizing and improving user experience
- Conducting analytics, reporting, and performance tracking
- Ensuring platform security and preventing fraud or abuse
- Training, testing, and improving AI systems and automation tools
- Marketing and business development (where permitted by law)
We do not use personal data for purposes that are materially different without notice.
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Legal Basis for Processing
Where applicable, we rely on the following legal bases for processing:- User consent
- Performance of a contract or pre-contractual obligations
- Legitimate business interests that are not overridden by user rights
- Compliance with legal and regulatory obligations
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Use of AI and Automated Systems
We utilize artificial intelligence, machine learning, and automation technologies to enhance our services. By using our services, you acknowledge that:- Your interactions may be processed by AI systems
- Data may be used to train, test, and improve these systems
- AI-generated outputs may not always be reviewed by a human
- Automated decision-making may be used in limited contexts (e.g., routing inquiries)
We implement safeguards to reduce bias, errors, and unintended outcomes in AI processing.
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Disclosure of Information
We do not sell personal information. We may disclose personal information in the following circumstances:- To service providers and vendors performing functions on our behalf
- To contractors bound by confidentiality and data protection obligations
- To legal authorities when required by law, subpoena, or legal process
- To protect our rights, property, systems, or users
- In connection with a merger, acquisition, or business transfer
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Third-Party Services and Integrations
We use third-party tools and platforms (e.g., CRM systems, analytics providers, communication tools) to operate our business. These third parties:- Process data on our behalf
- Are contractually required to protect your information
- Are restricted from using your data for unauthorized purposes
We are not responsible for the independent privacy practices of third-party services outside our control.
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Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to:- Enable essential website functionality
- Analyze traffic and user behavior
- Improve performance and user experience
- Support marketing and retargeting efforts (where applicable)
You can control or disable cookies through your browser settings. Disabling cookies may affect certain functionalities.
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Data Retention
We retain personal information only for as long as necessary to:- Fulfill the purposes outlined in this Privacy Policy
- Meet contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Retention periods vary depending on the nature and sensitivity of the data.
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Data Security
We implement commercially reasonable administrative, technical, and physical safeguards, including:- Access controls and authentication mechanisms
- Data encryption where appropriate
- Data encryption where appropriate
- Monitoring and incident detection systems
Despite these measures, no method of transmission or storage is completely secure
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Your Privacy Rights (U.S.)
Depending on your state of residence, you may have rights including:- Right to access personal information we collect
- Right to request deletion of your data
- Right to correct inaccurate data
- Right to opt out of certain data processing activities
- Right to limit use of sensitive personal information
We will verify your identity before processing requests and respond within legally required timeframes.
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Do Not Track Signals
Our website does not currently respond to “Do Not Track” (DNT) signals due to lack of a consistent industry standard.15
Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware of such data collection, we will take immediate steps to delete the information.16
International Data Transfers
If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions. These jurisdictions may have different data protection laws than your country of residence.17
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the updated policy.18
Contact Information
For questions, requests, or concerns regarding this Privacy Policy or your data, contact us at:
Email: info@tlic.com
Website: https://soveraign.solutions